Privacy Policy

Who we are

PrimeFix Home & Handyman Services LLC provides home services under the names PrimeFix and PrimeFix Home & Handyman.

• Website: primefixpros.com
• Mailing address: 2108 N St, Ste N, Sacramento, CA 95816, United States
• Service area: San Diego and surrounding areas, California
• Email: info@primefixpros.com
• Phone: (619) 736-3016

Information we collect

We collect information you give us through Book Now, Get a Free Quote, and other forms on this website, and information you share when you communicate with us about a job.

• Name, phone number, and email address
• Service or property address and ZIP code
• The service you request and your description of the project
• Photos you upload
• Preferred appointment date, appointment history, and service history
• Estimates, invoices, and related business records
• Messages and other communications with us
• Marketing preferences and consent records, including the phone number or email address, the date and time, the form or page, and the version of the consent text you saw
• Limited payment information processed by our payment providers
• Technical and usage information the website or our service providers may receive, such as browser type, device, and pages visited, where that information is available to us

How we use information

We use personal information to respond to inquiries, prepare estimates, schedule and perform services, send appointment confirmations, reminders, scheduling messages, and service updates, process payments, keep records, and provide customer support.

We send marketing messages only when you have opted in. We also keep information as needed for legal, accounting, and recordkeeping obligations.

Who can access it

Authorized PrimeFix personnel and service providers can access personal information only as needed to do their work for PrimeFix.

Service providers and sharing

We may share information with companies that help us operate, including website hosting, email delivery, text-message delivery, email lists such as Mailchimp, payment processing, analytics, scheduling or customer-record tools, and other vendors we engage. Those providers process information on our behalf and only for the services they provide to PrimeFix.

We do not sell personal information. We do not give mobile phone numbers or text-message opt-in consent to third parties for their own marketing.

Text messages and email

Our Messaging Terms & Conditions describe the texts and emails we send. Marketing text messages are optional. You can request a quote or purchase a service without agreeing to them. Reply STOP to unsubscribe from marketing text messages, and reply HELP for help. You can unsubscribe from marketing email at any time.

How long we keep information

We keep personal information for as long as reasonably necessary to provide services, keep business and transaction records, handle disputes, and meet legal and accounting obligations.

Privacy requests

To ask for access to, correction of, or deletion of your personal information, email info@primefixpros.com. You can also call (619) 736-3016.

Cookies and advertising tools

This website does not use the Meta Pixel, Google Ads tags, or other advertising pixels, and it does not use those tools to follow you across other websites. The public pages do not set analytics or advertising cookies. A session cookie is used only for the private admin sign-in and is not used to track customers.

Updates

We may update this policy by posting a new version on this page. The effective date at the top of the page will change when we do.